Frequently Asked Questions

We are a team of coordinators and hospitality professionals dedicated and passionate to catered events primarily focusing on custom complete planning and execution.

We can absolutely customize menus, we prefer to stay within items already included in other menus on our website however if there is a specific option/item you need we will try to accommodate your request. If it is a menu item, we don’t feel we can successfully deliver at the highest standards due to it being outside of our specialities unfortunately we will turn down the request.

Through our experience and creativity we use an approach that can make our services relatively attainable for everyone.  We only take on a limited number of events allowing us to put our resources into your event. We cap our services to not over exert our staff and resources to consistently provide top notch service.

Yes absolutely, please contact our office to discuss your event or check out our event coordinating page for the services we offer.

If your event is outside of Mississauga or Brampton a travel fee will apply, please inquire for pricing. As well if you submit a quote request it will be indicated in our first response.

Event dates are booked first come first serve and can only be secured with a deposit to be fair to all clients booking. We service a limited number of events per day, so space is limited, and we recommend booking as soon as possible.

Unfortunately, we cannot hold dates without a deposit to be fair to all clients booking.

Availability changes instantly, we recommend that if you are interested in our services to book right away in order to avoid disappointment especially if you do not have flexibility in your date.

Yes, please notify us as soon as possible so we can take all proper precautions. As well in all cases we advise guest to consume at their own risk as we cannot guarantee the facilities of all our suppliers. In most cases we can make special purchases to accommodate guest and pricing will be pre-notified. (Ex: Vegan Cheese, Gluten Free Options etc.)

For the best guest experience, we highly recommend pre-orders for all our events we cater. This also helps cut down on food wastage. Even estimation based on previous events or any information you feel that will help our coordinators ensure guest satisfaction. Pre-orders are required for vegetarian, halal, gluten intolerance and any other special diet requests.

We use biodegradable plates and biodegradable cutlery and napkins. We do not use styrofoam or regular plastic straws. Our standard menus do not require straws and if a client does request straws, we will outsource a bamboo or paper straw option.

Restaurant Style service is table service and where a server will take your food order and we will serve you just like in your favourite restaurant on your very own private onsite patio in our Signature Service.

We operate rain or shine, we do know not everyone wants to have a rainy event. Our team and your food are covered.

You can book a non-refundable rain date for $300.00 at time of booking securing another event date of your preference.

You can do a change of date closer to the event date for $200.00 however it will be with whichever availability is left in our calendar.

You can add larger tents for guests to your event if there is availability however tent pricing can be very high and should be booked in advance.

You can move your event and change your setup and adjust to an indoor style setup and service however additional cost may apply for equipment based on the menu.

If you need to change the date of the event there will be a $200.00 date change fee however it will be to the availability that is left in our calendar and this decision must be made no later than 15 days before your event.

If you cancel your event you will lose your deposit as we secured that event in our calendar for your event.

If you choose to add BBQ equipment to your order or your event requires a full onsite BBQ setup we use propane grills.

Yes we can once you have secured your order with us or for a service fee through our event coordinating services. Share your vision and we can help with some venue options in and around our area.

Yes, event coordinating services are included if you book our catering. If you are wishing to use our event coordinating services only, please inquire for pricing and additional information.

Yes we do : ) Garbage will be neatly tied and left onsite and client must handle disposal of the garbage.

Yes we do for our catering menus. We want everyone to have the opportunity to have their event ByJoi, contact us to discuss your event details further and through our coordinating services we may be able to take on your event.

You can always add additional options a la carte, as well add on custom options to the menu such as appetizers or additional sides. Please inquire for pricing for your specific request.

Changes in regards to the menu on your order are recommended to only be revised until 15 days before your event to cut down on multiple changes and paper waste. You only require ordering for the minimum of the specific menu at time of booking. The last day of changes is 7 days before the event date.

The best way to avoid disappointment is to pre-order and implement a tracking/ticket system. If you like, we can arrange it for you, however a small fee would apply depending on the size of the event. Or we suggest ordering a surplus of food for peace of mind in the event you have hungry eaters or unaccounted for guests. No menu is all you can eat and are portioned based on average person consumption. Once items are finished the rest will be left remaining.

All Payments are payable by money order, certified cheque, direct deposit, email transfer or credit card (a 3% fee will be charged on credit card payments with orders totalling more than $1,500.00). Unfortunately, we are unable to accept AMEX.

The remaining balance is due 3 days prior to your event unless pre-existing arrangements have been made with our event coordinators.

Give us a call at 416-848-1227 or fill out our contact form and let’s get started. We are excited too!